AVERMONTA

Product Warranty: We offer a 2 year warranty for our products(excluding bulbs)

Below is an overview of our shipping services and delivery process.

Shipping Coverage & Fees

We currently provide complimentary standard shipping on all eligible orders.
At this time, we are unable to offer delivery services to Hawaii or U.S. military (APO/FPO/DPO) addresses.
For shipping availability in other regions, please contact us prior to placing an order.

Estimated Delivery Time

Total delivery time is calculated as:

Order Processing Time + Transit Time

• Order Processing:
  Typically 3–7 business days, depending on the size and specifications of the item.
• Transit Time:
  Estimated 6–12 business days. Oversized or custom items may require additional transit time.
  In such cases, our team will confirm the expected delivery schedule with you via email.

If your order is associated with a time-sensitive project, please reach out to our customer service team to discuss possible expedited options.

Important Notes on Shipping Timelines

All stated shipping and delivery timeframes are estimates only and may vary due to factors such as carrier operations, item dimensions, or selected shipping methods.
Order cut-off times determine when processing begins and may differ by carrier. The daily order cut-off time is 12:00 AM (Los Angeles Time).

During promotional periods or peak seasons, processing and transit times may be extended.

Order Confirmation & Shipping Updates

Once your order is successfully placed, you will receive an order confirmation email.
After your item ships, a second email will be sent with tracking details once available.
Please note that tracking numbers may require up to 24 hours to become active in the carrier’s system.

Due to state tax regulations and fulfillment processes, shipping addresses cannot be modified after an order has been placed.
Orders that have already entered processing or transit are not eligible for cancellation.
We kindly ask that you review all shipping details carefully before submitting your order.

Tracking Your Order

Delivery timelines begin once your order is accepted and include initial processing within the business day.
When your package leaves our warehouse, a tracking number will be sent to the contact information provided at checkout.
You may use this tracking number to monitor the shipment directly with the assigned carrier.

Please ensure that the tracking number corresponds to the shipping carrier used.
If you experience difficulty locating tracking updates, our customer service team is happy to assist.

Contact Information

For shipping inquiries, tracking assistance, or special delivery requests, please contact us:

Email: support@avermonta.com
Address: 152 S CENTER ST STE 229, CASPER,WY 82601, US
Customer Service Hours: Monday–Friday, 9:00 AM – 8:00 PM (ET)

Please contact us first, we will solve your problem in time after receiving the proof you provide, please click here Refund policy

Returns & Exchanges

We understand that lighting selections may not always fit perfectly with every space or décor. If you are not fully satisfied with your purchase, eligible items may be returned or exchanged within 90 days of delivery.

All return requests must comply with the conditions outlined below.

Return Eligibility Requirements

Returned items must meet all of the following conditions:

• The product has not been installed or used
• The item is returned within 90 days of the delivery date
• The product is securely packed in its original packaging

Items that do not meet these conditions may not qualify for a return or refund.

Return Timeframe

Return requests must be submitted within 90 days of receipt.
Requests made outside of this return window will not be accepted.

Once the returned item arrives at our warehouse and passes inspection, the refund will be issued according to the original payment method.

Order Cancellation Policy

• Customized items are not eligible for cancellation once production has begun.
• For non-customized orders, cancellations may be requested within 24 hours of placing the order by replying to your order confirmation email.

Cancellation Terms:

• Within 24 hours of order placement:
  Full refund with no additional charges.
• After shipment:
  Orders that have already shipped cannot be cancelled. Customers must wait until the item is delivered before initiating a return request.

Shipping details will be confirmed with you prior to dispatch.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please notify us within 48 hours of delivery.

• For transit-related damage, replacement parts will be provided at no additional cost.
• In cases of severe damage, a full product replacement will be arranged at no charge.

Photo or video evidence may be required to assess the issue.

Return Procedure

Step 1: Submit a Request
Please email support@avermonta.com with your order number and clear photos or videos of the item. Our support team will review your request and confirm eligibility.

Step 2: Return the Item
If approved, you will receive return instructions and the designated return address.
Unauthorized returns will not be accepted.

We strongly recommend using a shipping method that includes tracking and signature confirmation, as we are not responsible for lost or untraceable return shipments.

Step 3: Inspection & Resolution
Returned items are inspected within 7 business days of receipt. Once approved, we will proceed with either a refund or an exchange.

Return Shipping Fees

• There are no return shipping fee, a full refund will be issued.
  

Refund Processing

Once your return is received and reviewed, you will be notified of the approval status.

• Approved refunds are issued to the original payment method within 7 business days.
• If your refund has not appeared after this period, please check with your bank or credit card provider, as processing times may vary.
• If further assistance is needed, please contact us at support@avermonta.com.

Contact Information

For returns, refunds, or order-related questions, please reach out to us:

Email: support@avermonta.com
Address: 152 S CENTER ST STE 229, CASPER,WY 82601, United States
Customer Service Hours: Monday–Friday, 9:00 AM – 8:00 PM (ET)